Have to give them credit, this is a solid approach to conflict management.
The ARC Triangle - affinity, reality, communication
affinity = the emotional response that partners have for each other
reality = the area of common agreement
A+R contribute to the flow of communication
A+R+C = understanding
"If you're having a disagreement with someone, your affinity drops quickly. Your mutual reality is shattered. Your communication becomes more halted. You begin to talk over each other. There's less and less understanding. But all you need to do is to raise one part of the triangle and you increase the others as well."
