
Crank Yankers, seriously? I would assume Zappos' primary target is women, especially given that I found this gem in O Magazine, so I am amazed this is the best creative approach to a style website. Even if I ignore the crank yankers play, this work is still awful. It's almost depressing, hardly stylish and a waste of space. I know they want to tout their exceptional customer service, but why must they be so overt? Consumers will believe and appreciate the customer service when they experience it, not when they are told about it. Hopefully this is just one part of their 2010 communications plan and will be over soon.